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Terms of Business
About Us

Mercer Jones & Company Limited of 48 Broad Street, Hanley, Stoke-on-Trent, Staffs ST1 4EU is authorised and regulated by the Financial Conduct Authority. We are permitted to arrange, advise on, deal as an agent of insurers and clients and assist in claims handling with respect to non-investment insurance policies. We are also authorised by FCA for Consumer Credit Broking. We provide advice to customers upon a fair analysis of the insurance market with respect to this type of insurance. For certain classes of business, we may deal with a small number of insurers or a single specialist insurer. You will be informed if this applies. You can check these details online using the Financial Services Register (accessible from or by contacting the FCA on 0800 111 6768. Our Firms Registration Number is 308167.

All quotations are subject to change in respect of the amount of premium indicated, and/or the terms and conditions that are applied.
Cover is only effective when confirmed by us in writing.
Your duty of disclosure
Consumers: You must take reasonable care not to make a misrepresentation to the insurer. This means that all the answers you give and statements you make as part of your insurance application, including at renewal and when an amendment to your policy is required, should be honest and accurate. If you deliberately or carelessly misinform the insurers, this could mean that part of or all of a claim may not be paid.
Commercial customers: If the insurance is arranged wholly or mainly for purposes related to your trade, business or profession you have a duty to disclose all material facts whether or not the insurer asks for specific information. This duty applies throughout the life of your policy, and when you renew your insurance. Material facts are any facts which may influence the insurer’s decision to accept the policy and/or what terms are applied. Failure to disclose a material fact may invalidate your insurance and could mean that your claim will not be paid.
How to cancel
You may have a statutory right to cancel this policy within a short period. Please refer to your policy summary or your policy document for further details. If you cancel you will receive a pro rata refund of premium from the insurer. Insurers are also entitled to make an administrative charge. In addition, we may keep an amount that reflects the administrative costs of arranging and cancelling the policy. Details of these amounts are given in our tariff of fees and charges.
If you wish to cancel outside this period you may not receive a pro rata refund of premium. We may also keep an amount that reflects the administrative costs of arranging and cancelling the policy. Details of these amounts are given in our tariff of fees and charges.
Protecting your information
All personal information about you will be treated as private and confidential (even when you are no longer a customer), except where the disclosure is made at your request or with your consent in relation to administering your insurance, and except where law requires us. Some or all of the information you supply to us in connection with your insurance proposal may be passed to insurance and other companies for underwriting, claims and premium collection purposes. Your data will be held in accordance with the Data Protection Act 1998, under which you have a right of access to see personal information about you that is held in our records, whether electronically or manually. If you have any queries, please write to the managing director at the above address.
We and/or the insurers and/or credit providers may use publicly available data from a variety of sources, including credit reference agencies and other external organisations to verify your identity or creditworthiness, to avoid fraud, and to obtain beneficial quotes and payment options on your behalf. Each of the searches may appear on your credit report whether or not your application proceeds.
By agreeing to these terms and conditions you agree to these uses of your information.
How to claim
Please refer to your policy summary or your policy document if you need to notify a claim. You should contact the insurer direct as soon as possible using the contact details provided. If in doubt about whom you should contact, please contact us on 01782 202007.
Fees and charges

Please refer to our tariff of administration charges for fees payable under this Terms of Business Agreement. These charges will apply if you instruct us to carry out a mid-term adjustment, renewal, cancellation or other work on your behalf.

Our earnings
You are entitled, at any time, to request information regarding any commission which we may have received as a result of placing your insurance business or arranging premium finance.
Block transfers
In respect of some classes of insurance we may operate block insurance arrangements in order to provide competitive terms. This is where we place all insurances of a certain type with one insurer who can provide particularly competitive terms for all our customers. On occasions it will be necessary for us to transfer such blocks from one insurer to another where this is beneficial for our clients.
This Terms of Business Agreement constitutes both your acceptance that we may do this and your prior request for us so to do.
Protecting your money
Prior to your premium being forwarded to the insurer, and for your protection, we either hold your money as an agent of the insurer (in which case your policy is treated as being paid for), or we hold it in a client bank account on trust for you. 
We may transfer your money to another intermediary in some cases.  However your money will be protected at all times because of the requirements of FSA rules.  We also reserve the right to retain interest earned on this account.
By accepting this Terms of Business Agreement, you are giving your consent for us to operate in this way.
It is our intention to provide a high level of service at all times. However if you have reason to make a complaint about our service you should contact the managing director at the above address or ring 01782 202007. You may be entitled to refer the matter subsequently to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service by telephone on 0845 0800 0234 567 and further information is available at
If you do decide to refer any matter to the Financial Ombudsman Service your legal rights will not be affected.
Compensation arrangements
We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. This scheme does not apply to Consumer Credit. Further information about compensation scheme arrangements is available from the FSCS on 020 7892 7300 or by visiting
Tariff of administration charges
In addition to premiums charged by insurers we make the following charges:
Private motor, household, caravan and travel
Duplicate Documents £10.00
All mid-term adjustments £10.00
Renewal fee £5.00
Cancellation of the policy within the first 14 days Provided the certificate of motor insurance has been returned to us, a pro rata premium for cover given (and possibly an administration charge – please read the policy summary/Key Facts document) will be charged by the insurer; we will charge an administration charge of £15.00.
After 14 days (private motor)
1st quarter £50
2nd quarter £40
3rd quarter £40
4th quarter £30
After 14 days (personal insurances excluding Private Motor)
1st quarter £50
2nd quarter £40
3rd quarter £40
4th quarter £30
Short Term Travel (policy term 30 days or less) No refund or cancellation
Short Term Travel (policy term over 30 days) £20 charge
The full premium is usually payable if a policy is cancelled after any claim has been reported
Uncleared cheque £10.00
Direct Debit failure £10.00
Credit Card Charge 2.5% (4% for Amex)
All other insurances:
New Policy £25.00
Duplicate documents £25.00
All mid-term adjustments including Cancellations where a Return Premium is allowable £25.00 or the amount of commission due to be refunded to the Insurer, whichever is the greater
All Other mid-term adjustments £10.00
The full annual premium is usually payable if a policy is cancelled after any claim has been reported Many insurers either do not charge on a ‘pro-rata’ basis where a policy is cancelled or make no return of premium. If this is of concern to you, please ask for details before you commit to the insurance.
Uncleared cheque £10.00
Direct Debit failure £10.00
Credit Card Charge 2.5% (4% for Amex)
We normally accept payment by guaranteed cheque and most credit/debit cards.
If you pay your premium by instalments, we will inform you of any additional fees, charges or interest as part of your credit arrangements.
In most circumstances we receive a commission from insurers, product providers or premium finance companies as remuneration.
Where we are paid either a very small comission or no commission at all, or where we are providing additional service or advice we may charge an additional fee. In all cases where we charge such a fee we will agree this with you prior to arranging the insurance or providing the service.